One address reaches the editorial desk: [email protected]
We reply to editorial correspondence within two working days. We do not run a live chat and we do not ask you to fill in a form, because neither is necessary to send us a correction.
Report an Error
This is the message we most want to receive. If a figure on this site no longer matches what the operator publishes — a match rate, a bonus ceiling, a payout window, a library size — send us:
The page and the casino
The figure as we have it
The figure as the operator now publishes it, and a link to where you found it
We check it against the operator's live terms and correct the page. The updated date moves when we do.
Complaints About a Listed Operator
Tell us. A pattern of complaints against a brand on our list is one of the triggers for an unscheduled re-check, and a confirmed withheld withdrawal is grounds for removal under our rating policy.
But be clear about what we can and cannot do. We have no commercial or legal relationship with these operators beyond an affiliate link. We cannot recover your money, force a payout, unlock an account or intervene in a dispute. Anyone telling you otherwise is misleading you.
What actually escalates a payment dispute, in order:
A written support ticket with screenshots and a clear description
A formal complaint to the licensing authority named in the casino's footer, if 72 hours pass without resolution
A chargeback request through your card issuer — a last resort that will usually end with the casino closing your account
Our page on how to avoid scams covers the warning signs that precede this situation.
If You Need Help With Gambling, Not With Us
We are not a support service and we are not qualified to be one. If gambling is causing you harm, these organisations are, and they are free:
GamCare — National Gambling Helpline 0808 8020 133, 24 hours, free and confidential
BeGambleAware — information, advice and referral to treatment
GamStop — free self-exclusion from every UKGC-licensed site
Press and Commercial
Press enquiries and partnership proposals go to the same address. To save time: we do not sell list positions, we do not publish paid placements as editorial, and we do not remove accurate criticism of an operator on request. Proposals asking for any of those get a short reply.
Legal Notices
Copyright, takedown and other legal correspondence: [email protected], with “Legal” in the subject line. See also our Terms & Conditions of Use.