Get support
Support that makes a difference
My experience with the SU Advice Centre has been really supportive and helpful. The staff were approachable, knowledgeable, and took the time to listen.
I felt reassured and guided clearly through the process, which made a stressful situation much easier to handle. It’s great to know this service is available, and I would definitely recommend it to other students.
Support FAQ's
Is the SU Advice service free?
Yes - our service is completely free for all students.
Will you share my information with the University?
No. Our independent Advice Centre is completely confidential.
I’m an overseas student - can I book an appointment?
Yes. We offer appointments via Teams or Zoom.
How do I book an appointment?
Email suadvice@wrexham.ac.uk with a brief outline of what you need help with - this helps us prepare for your appointment.
Do you only do face-to-face appointments?
No. Appointments can also be arranged online via Teams or Zoom, or over the phone.
Where are you located?
In the SU building on the main Plas Coch Campus.
How long will my appointment last?
Appointments are usually 30 minutes. Longer sessions may be available if needed.
Do you offer walk-in appointments?
Not usually, as it depends on availability, but we may be able to help if we’re free. Please note this isn’t guaranteed without a booked appointment.
Can you help with an extenuating circumstance?
Yes - we can support you with this.
Can I get help with my VISA?
We aren’t able to help with this. Please contact international@wrexham.ac.uk.
Can I get help with funding or student finance?
We don’t deal with funding or student finance at the SU Advice Centre. Please contact funding@wrexham.ac.uk.
Do you arrange accommodation for students?
No, SU Advice cannot arrange accommodation. For support, contact ask@wrexham.ac.uk or visit the Accommodation section of the University website.
Meet our advisors
Our friendly Advice Centre team is here to support you with academic, personal, or wellbeing concerns. All advice is confidential and independent.
External Support Links
Sometimes you might need extra support or advice beyond the SU Advice Centre. Here’s a list of trusted resources for Wrexham University students:
Office of the Independent Adjudicator (OIA)
The OIA is an independent body for students in Higher Education. They review complaints that have already gone through the University’s internal procedures.
National Union of Students (NUS)
Provides guidance and support on student rights, welfare, campaigns, and wellbeing.
AdviceUK
A national network of independent advice services, providing guidance on a wide range of issues affecting students.
UK Council for International Student Affairs (UKCISA)
Specialist advice for international students on visas, finance, accommodation, and wellbeing.
Health & Wellbeing Support
Access support for mental health, counselling, and general wellbeing.
