We're here for you.
We want you to remain happy and healthy while you are studying at Glyndwr. If however you find yourself going through a difficult time, feel you need additional support, or just want someone to talk to, the Advice Team can help.
We can also signpost you to services within and outside the University.
Please find a list of external support contacts below. Alternatively, a list of external support contacts is available to download HERE
Did you know that you can access medical advice for minor health problems through your local pharmacist? Minor health problems include: colds, hay fever, conjunctivitis, headache and fever, sore throat, insect bites and stings, thrush, earache, eczema and allergies. Our nearest Pharmacy is Rowlands 43 Rhossddu Road, Wrexham. LL11 2NS.
You can take yourself or get someone to take you, to the Accident and Emergency department at the Wrexham Maelor hospital. Map here
You can find a local Dentist using the NHS Wales Website here
Wrexham Police Station
The English language phone number for Wrexham Police is 0845 607 1002.
For Welsh language speakers call 0845 607 1001.
Alternatively, you can call the North Wales Police number on 101.
In an emergency always remember to call 999.
Samaritans offer confidential emotional support to anyone in crisis 24 hours/all week
(National) 08457 90 90 90
C.A.L.L. Mental Health Helpline for Wales
The helpline provided support and information to anyone suffering mental distress as well as to their family and friends. If you are worried, frightened or concerned by your feelings, thoughts or symptoms - then ring or text the helpline.
Call 0800 132 737
Text Help at 81066
CALM - Campaign against living miserably
Helpline for young men (aged 15-35) who are depressed or suicidal or living in crisis
7 days per week 5pm-3am
0800 58 58 58
A leading UK mental health charity. They work to improve quality of life for anyone affected by mental illness.
SANEline – 0300 304 7000 (4.30pm-10.30pm daily)
Advance Brighter Futures PRAMS (Parental Resilience and Mutual Support)
Supporting people with mental health issues to build meaningful and satisfying lives. A project run by Advance Brighter Futures to support parents of young children.
There are plenty of online resources to support mindfulness or phone apps that are freely available, and headspace is a good one to start with. There are lots of others and if you would like to discuss then contact a member of the Health and Wellbeing Team.
To support people who have or are worried about an eating disorder as well as others affected, e.g. family and friends. https:/www.beateatingdisorders.org.uk/support-services/helplines
Adult helpline: 0808 801 0677 or email email@example.com (the Beat adult email support is open to anyone over 18)
DAN 24/7 Wales Drug and Alcohol Helpline
Free and bilingual telephone drugs helpline offering an initial assessment and referral to local and regional drug and alcohol services. General information and advice.
Freephone: 0808 808 2234 or text DAN to 81066
Supporting people who have problems with addictions, mental health, personal development and employment.
Tel: 0345 06 121 12
In2Change (support until 19th birthday)
Young persons’ drug and alcohol project.
Tel: 01978 295 629
A fellowship of men and women who share their experiences, strength and hope with one another in order to solve their common problem and help others to recover from alcoholism.
Tel: 0800 917 7650
Step-by-step debt support plans
Tel: 0800 138 1111 (Mon-Fri 8am-8pm, Sat 8am-4pm)
More specialised lines for specific debt issues and all other information can be found at https://www.stepchange.org/
Note: People will need to complete the online form before speaking with an advisor on the phone.
Christians Against Poverty (CAP)
International Christian group against poverty. Information, support and guidance.
National Debt Line
Further information (website available in Welsh and English)
Trussell Trust – Food Bank
Tel: 07538 547971
Cheshire Living Well Dying Well Partnership
Can help to support people preparing for the death of themselves or another
Cruse Bereavement Care
Supporting bereaved people nationally
Tel: 0808 808 1677
Further information Wales: https://www.cruse.org.uk/wales
Sexual Misconduct & Violence: Prevention and Response
At Glyndwr University, we recognise that sexual misconduct and violence such as rape and sexual harassment are matters of international concern. The University’s main focus is to ensure that we maintain Glyndwr as a safe place to live, work and study. Click here for more information: https://students.glyndwr.ac.uk/home-2/sexual-misconduct-violence-prevention-and-response/
Chester Sexual Abuse Support Service
Free independent counselling and telephone support line for any individual aged 18 years or over who has been affected by any form of sexual abuse in their lives
Tel: 01244 307499 during office hours or Freephone: 0808 2840484 Mondays 6pm-8pm, Wednesdays 6pm-8pm.
Further Information: https://csass.org.uk/
Rape Crisis England & Wales is a feminist organisation existing to promote the needs and rights of women and girls who have experienced sexual violence, and to improve services to them and to work towards the elimination of sexual violence.
RASASC (Rape and Sexual Abuse Support Centre)
Support and advice regarding sexual violence and rape
Freephone 0800 0288 022
Live Fear Free
Primarily a helpline for those suffering from domestic abuse and sexual violence, but you can call them regarding any form of violence against women and they will refer you to a service in your area.
Tel: 0808 80 10 800
Support for men and women as victims including victims of FGM and forced marriage. There are a number of other website links on their website to explore for more information.
Working for people in need by providing free, independent, expert housing advice and campaigning to overcome the barriers standing in the way of people in Wales having a decent and secure home.
English – https://www.shelter.org.uk/
Welsh - https://sheltercymru.org.uk/
National social justice charity with over 50 years of experience in changing lives, building stronger communities and reducing crime. Housing, educating, support and advice for disadvantaged young people and adults.
Building a strong LGBT+ community and empowering individuals to make change happen. Support and advice, hate crime, legal rights
National charity delivering advice, support and information services to LGBT communities
Tel: 0345 330 30 30
North Wales Victim Support
Emotional and practical help to people who have been affected by crime in North Wales. An independent charity contactable for support regardless of whether you’ve contracted the police, and no matter how long ago the crime took place. Help is available as long as it takes to overcome the impact of crime
Tel: 0300 30 30 159
Wrexham Citizens Advice
Citizens Advice provides free, confidential and independent advice to help people overcome their problems. They provide a voice for their clients and consumers on the issues that matter to them. They value diversity, champion equality and challenge discrimination.
Tel: 0300 330 1178 or 03444 77 20 20
Based at 35 Grosvenor Road, Wrexham, LL11 1BT
Further info: https://www.citizensadvice.org.uk/wales
Welsh helpline for young people up to 25 years of age
Tel: 0808 802 3456 or www.meiccymru.org